INNOVATIVE SCM Pharma is to roll-out its recently developed Client Portal in a bid to add more value to its account management function and reinforce its customer-focused approach.
The UK-based fill/finish specialist has devised its own secure online portal that allows for the share of documents from the SCM Pharma account team so they can be accessed remotely by clients when required.
Customer satisfaction is at the forefront of SCM Pharma’s ethos, which was demonstrated a few years ago when the company established a dedicated account management team to help better serve its clients’ requirements.
The new customer-led system also permits the share of larger documents such as presentations, drawings, and images that are often too large to email, causing project inefficiencies.
Due to the nature work often carried out on behalf of clients that include clinical trial development and manufacturing, all client files are stored encrypted and communication is via a secure connection. To ensure total security, clients are given a unique username and password and only have access to documentation uploaded for their attention.
Furthermore, the SCM Client Portal system also provides a convenient remote location for clients to access ongoing reporting such as status updates and minutes from meetings as well as providing a safe online reference point for important documents such as contracts and agreements.
This latest customer management tool adds to the robust system the contract manufacturing organisation (CMO) already has in place that is focused on ensuring the regular review of client activity to check projects are running to schedule and within budget.
Shirley Dann, managing director at SCM Pharma, said: “We are committed to delivering customer satisfaction and are always look to find innovative ways to make clients feel the SCM Pharma team is an extension of their project group.
“The introduction of the Client Portal came about in direct response to feedback we received from a customer. Rather than purchase an off-the-shelf option, we set about creating our own bespoke system that would be tailored to our clients’ needs.
“I am delighted to see our team has been able to develop and roll-out the new system, which has already received excellent client feedback,” added Mrs Dann.
SCM Pharma specialises in offering sterile and non-sterile GMP services for clinical trials and ongoing commercial supply, with an emphasis niche, difficult and dangerous products in small-medium scale volumes.
The company’s range of offerings include terminal sterilisation, aseptic processing including biologicals and radio-labelled compounds, drug device combinations and an ability to handle high potency products.
Working with top 20 pharma, small biotech firms and virtual companies, the CMO operates a centre for excellence and works with clients in the pharmaceutical, bio, medical device and healthcare sectors.
ENDS
Media contact:
Raman Sehgal
SCM Pharma
01661 838 186
